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Updates to Google Workspace Public Status Dashboard and service status alerts

What’s changing 

We're introducing a new Public Status Dashboard experience for Google Workspace. As part of this update, we’re enhancing the functionality of the existing Apps outage alert system-defined rule, which provides email notifications regarding service disruptions or outages via the Public Status Dashboard. Specifically, you can now configure the rule to also deliver Apps outage alerts to the Alert Center, and you can retrieve the alerts using the Alert Center API


Who’s impacted 

Admins 


Why it’s important 

New Public Status Dashboard Experience 
Following the Google Maps Platform, the Google Workspace Status Dashboard will soon have a refreshed user interface, which will allow you to find and view important service status information faster. The location of the Public Status Dashboard will not change with this update, and it will continue to support RSS feed subscribers. 

The Google Workspace Status Dashboard will receive a new UI refresh, making it easier to view important information and updates.



Enhanced Apps outage alerts 
By bringing Apps outage alerts to the Alert Center, we are aligning with other Google Workspace alert types. The Apps outage alerts will share a familiar format to other alerts your organization may receive in the Alert Center. 

In addition to the Google Workspace Status Dashboard, you will be able to find Apps outage alerts in the Alert Center.



Additionally, we’ve updated the email notification format to contain structured information such as key issue details, the status of the affected services, and a link to the Google Workspace Status Dashboard.

We've enhanced email notification for Apps outages to include richer information, a status of the outage, and quicklinks to more information.



Finally, the Apps outage alerts are now available via the Alert Center API and can be identified with the "AppsOutage" alert type. This will allow integration with your existing alerting or ticketing systems within your organization. 


Email Notification Sender Changes 
To align with other email notifications from the Alert Center, the sender email address used for Apps outage alert email notifications is changing from workspace-noreply@google.com to google-workspace-alerts-noreply@google.com


The subject of these emails will not change (it will still be "Google Workspace status alert"). Any email routing or filtering based on the old sender address should be updated accordingly. 


Getting started 

  • Admins: 
    • Visit the Help Center to learn more about receiving Apps outage alerts in the Alert Center, by email, or both. Note: You will have to take action to view alerts in the Alert Center even if you have configured your settings to receive alerts via email. 
    • Email Notification Sender Changes: As noted above, please update any email routing or filtering to account for the workspace-noreply@google.com to google-workspace-alerts-noreply@google.com change. 

  • End users: There is no end user impact.

Rollout pace 

  • Rapid Release and Scheduled Release domains: Full rollout (1-3 days for feature visibility) starting on July 19, 2021. 
  • We anticipate the updated Google Workspace Status Dashboard to become available by July 21, 2021. 

Availability 

  • Available to all Google Workspace customers, as well as G Suite Basic and Business customers. 

Resources 



source http://workspaceupdates.googleblog.com/2021/07/google-workspace-public-status-dashboard-and-service-status-alerts-updates.html

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